TS
Thabo S
1 reviews | Active since Aug 2015
21 Aug 2015, 09:39
insurance refusing to process my claim
my name is Thabo Seroke,<br> <br> i was involved in a motor vehicle accident on the 26th July 2015 in katlehong east of joburg. and my vehicle was written off.<br> police arrived on the scene and all the processes were followed and i did all the necessary/required paper work including my claim with my insurer (prime meridian) .<br> <br> it has been four weeks now and my insurer is giving me a difficult time instead of helping me, after i have submitted everything i am now told that they want my cellphone records or they will never accept my claim.<br> <br> <br> please help.<br>
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Prime South Africa's replyOfficial
24 Aug 2015, 16:13Hello seroke,
Thank you for taking the time to raise your concerns with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention. Delays are costly to us all, however we believe that you are fami**** with the reasons therefore.
It is an important part of our investigation to obtain your cell phone records and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Tamaryn from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Thank you for taking the time to raise your concerns with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention. Delays are costly to us all, however we believe that you are fami**** with the reasons therefore.
It is an important part of our investigation to obtain your cell phone records and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Tamaryn from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Prime South Africa's reply24 Aug 2015, 16:13
Official
Hello seroke,
Thank you for taking the time to raise your concerns with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention. Delays are costly to us all, however we believe that you are fami**** with the reasons therefore.
It is an important part of our investigation to obtain your cell phone records and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Tamaryn from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team
Thank you for taking the time to raise your concerns with us.
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention. Delays are costly to us all, however we believe that you are fami**** with the reasons therefore.
It is an important part of our investigation to obtain your cell phone records and we want to assure you that the documents requested are necessary as they contain valuable information which will assist us to validate your claim, once we receive the documentation from you we can proceed in finalising your claim.
Nevertheless, your complaint is important to us and Tamaryn from our Claims Department will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The Prime Meridian Team