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Cameron S

1 reviews | Active since Nov 2020

06 Nov 2020, 10:25

insurance mis-selling

absolutely terrible service I was **** to about my access amount when I took out the policy. I was told that for the first 6 months for the policy I would have to pay an access of around R4500 and after that I would have no access on my insurance for my vehicle. A few days ago because my 6 months is up now I get a letter stating my excess is R10000.00 I am so furious I decided to call in a request for my call recording from the time I took out the policy and it has been 2 weeks now going for 3 that I am still waiting for the recording everytime I call in im being told that it has been escalated and then when I ask for a manager I'm told I can't get put through cause the agents are working from home this is absolutely poor and pathetic customer service

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Replies (2)
Prime South Africa
Prime South Africa's reply06 Nov 2020, 11:59
Official
Dear Cameron S,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 48 hours. 
 
 Assuring you of our continued best endeavours. 
 
 Kind regards,
 The PMD Team 
 


Prime South Africa
Prime South Africa's reply09 Nov 2020, 11:48
Official
Dear Cameron S,
 
Thank you for taking the time to review our service and for the valuable feedback you have provided.

Whilst it is common practice in our industry for Insurers to occasionally amend their terms and conditions, we can appreciate how this recent change might have been a little unexpected.

At PMD we consistently strive to improve our products and our client experience. After careful evaluation of our comprehensive product, we have found that a few amendments and exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our fixed premiums guarantee!

The change of our excess structure was a necessary to balance the additional benefits provided and guarantee the market leading premium rate you enjoy. We assure you that this was done so in line with the terms and conditions of your cover.

It will no doubt please you to learn that your policy now affords you complete open driver freedom which means that you can rest assured no matter who is driving your vehicle, you will be covered.

Assuring you of our continued best endeavours on your behalf.

Kind regards,
PMD Team