HP
H P
1 reviews | Active since May 2025
14 May 2025, 16:20
Insurance issue due to 3rd party claim
I had a 3rd party claim which I had to pay the access fee myself. Not even covered by the insurance. They said if I pay, they will correct and pay me back in that I was not responsible for the accident. I xha fed my insurance a n they still deducted the premium form my account. States that takes 40ndays to reverse. I am waiting now 2 weeks for a call back from the management and to top it up. This matter happened in February. Very bad service. No communication
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Replies (2)
Prime South Africa's replyOfficial
15 May 2025, 07:55Dear H Prinsloo , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply15 May 2025, 07:55
Official
Dear H Prinsloo , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
22 May 2025, 11:16Hello H P,
Thank you for taking the time to share your concerns with us.
We regret that the excess recovery process has not met your expectations. Kindly keep in mind that this is a legal process involving the third party’s insurer. It can include litigation in court, which is why it may take up to three years to finalise, depending on the cooperation of the other insurer.
Rest assured that we have submitted all the necessary evidence to support the recovery and have escalated the matter with the other insurer in the hopes of expediting the process.
While we cannot guarantee the recovery of your excess, we remain committed to pursuing this matter diligently. Our Third Party Team will keep you up to date as the matter progresses. We are delighted to see that your premium refund request has been attended to.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We regret that the excess recovery process has not met your expectations. Kindly keep in mind that this is a legal process involving the third party’s insurer. It can include litigation in court, which is why it may take up to three years to finalise, depending on the cooperation of the other insurer.
Rest assured that we have submitted all the necessary evidence to support the recovery and have escalated the matter with the other insurer in the hopes of expediting the process.
While we cannot guarantee the recovery of your excess, we remain committed to pursuing this matter diligently. Our Third Party Team will keep you up to date as the matter progresses. We are delighted to see that your premium refund request has been attended to.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 May 2025, 11:16
Official
Hello H P,
Thank you for taking the time to share your concerns with us.
We regret that the excess recovery process has not met your expectations. Kindly keep in mind that this is a legal process involving the third party’s insurer. It can include litigation in court, which is why it may take up to three years to finalise, depending on the cooperation of the other insurer.
Rest assured that we have submitted all the necessary evidence to support the recovery and have escalated the matter with the other insurer in the hopes of expediting the process.
While we cannot guarantee the recovery of your excess, we remain committed to pursuing this matter diligently. Our Third Party Team will keep you up to date as the matter progresses. We are delighted to see that your premium refund request has been attended to.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us.
We regret that the excess recovery process has not met your expectations. Kindly keep in mind that this is a legal process involving the third party’s insurer. It can include litigation in court, which is why it may take up to three years to finalise, depending on the cooperation of the other insurer.
Rest assured that we have submitted all the necessary evidence to support the recovery and have escalated the matter with the other insurer in the hopes of expediting the process.
While we cannot guarantee the recovery of your excess, we remain committed to pursuing this matter diligently. Our Third Party Team will keep you up to date as the matter progresses. We are delighted to see that your premium refund request has been attended to.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team