Km
Khanyisa mditshwa.khanyisa
1 reviews | Active since May 2023
02 Nov 2023, 20:45
Insurance
I was very disappointed after 3 years of being an insurer with PMD without a claim and the first claim I made they treated like I have outstanding premiums. I am very disappointed in them. I submitted my third party claim on the 04-10-2023 and I have been making follow up on the progress their representatives saying everything is fine until 01.11.2023 when they responded telling me about 9 missing documents that I was never told about when I was making a follow up...now my money for 3 years is gone. You guys can trust them,but when don't come through when you need them.
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Replies (4)Km
Khanyisa mditshwa.khanyisa's updateReviewer Update
02 Nov 2023, 21:06Now I have to pay the car I scratched cash but I had an insurance. They really didn't care.
I have lost hope in those guys. If you have not joined, I suggest you don't join because you may lose your money for nothing. 3 years of paying premiums, today they don't care.
I have lost hope in those guys. If you have not joined, I suggest you don't join because you may lose your money for nothing. 3 years of paying premiums, today they don't care.
Km
Khanyisa mditshwa.khanyisa's update02 Nov 2023, 21:06
Reviewer Update
Now I have to pay the car I scratched cash but I had an insurance. They really didn't care.
I have lost hope in those guys. If you have not joined, I suggest you don't join because you may lose your money for nothing. 3 years of paying premiums, today they don't care.
I have lost hope in those guys. If you have not joined, I suggest you don't join because you may lose your money for nothing. 3 years of paying premiums, today they don't care.
Prime South Africa's replyOfficial
03 Nov 2023, 07:31Dear Khanyisa,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Nov 2023, 07:31
Official
Dear Khanyisa,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Nov 2023, 07:35Dear Khanyisa .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply03 Nov 2023, 07:35
Official
Dear Khanyisa .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
13 Nov 2023, 12:29Dear Khanyisa K,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and to provide great customer service.
We want to assure you that we are actively working on your claim. Unfortunately, successfully contacting the third-party has proved challenging and is necessary for the claim to move forward.
Rest assured that Our Market Conduct Team has already been alerted to your concern and will provide you with comprehensive feedback shortly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero – and it does so within a surprisingly short period of time.
Assuring you our continued best endeavours on your behalf.
Kind regards,
PMD Team
Prime South Africa's reply13 Nov 2023, 12:29
Official
Dear Khanyisa K,
Thank you for your post. All client feedback greatly aids us in our aim to improve our internal processes and to provide great customer service.
We want to assure you that we are actively working on your claim. Unfortunately, successfully contacting the third-party has proved challenging and is necessary for the claim to move forward.
Rest assured that Our Market Conduct Team has already been alerted to your concern and will provide you with comprehensive feedback shortly.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero – and it does so within a surprisingly short period of time.
Assuring you our continued best endeavours on your behalf.
Kind regards,
PMD Team