1 reviews | Active since Sept 2021
INSURANCE DISPUTE
I AM DISAPPOINTED WITH THE SERVICE I AM CURRENTLY GETTING FROM PMD . I HAVE A LOGGED A CLAIM ON THE 08/09/2021 NO ONE CALLS ME TO GIVE FEEDBACK . I CALL THEM DAILY BUT I GET THE SAME EXPLANATION. I HAVE BEEN PAYING THIS INSURANCE FOR THE 5 YEARS AND 6 MONTH WITH NO DEFAULTS BUT THEY FAIL EVEN TO TO GIVE A MERE FEEDBACK REGARDING MY CAR. I AM SPENDING ALOT ON MY KIDS TRANSPORT AS THIS HAS TAKEN SO LONG . THEY EVEN FAILED TO GET POLICE REPORT I HAD TO DO THAT MYSELF . I AM CURRENTLY STRUGGLING WITH MY CAR STORAGE AND I HAVE BEEN CALLING THEM FOR ASSISTANCE AND THEY KEEP ON SAYING THEY WILL CALL ME BACK BUT THEY NEVER DO. I CALL THEM EVERYDAY AND THEY ALWAYS PROMISE TO CALL ME BACK BUT NOTHING HAPPENS. EVERYDAY I GET A NEW CONSULTANT WITH THE SAME REASON. IS IT HARD TO PICK A YOUR PHONE AND PHONE YOUR CLIENT ABOUT THE ISSUE THAT THE COMPANY MIGHT HAVE OR THE PROTOCOL THAT HAS TO TAKE PLACE IN ORDER FOR THE CLAIM TO BE APPROAVED OR DECLINE. 4TH WEEK NO FEEDBACK AND THEY VERY QUICK TO GIVE ME THE OMBUDSMAN DETAILS BUT FAIL TO CALL ME EVEN ONCE
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for your post. We value all feedback as we strive to continuously improve our services.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
We understand your worry about the storage costs accumulating from your private towing arrangement and are surprised to learn that you declined our offer for assistance with the upliftment of your vehicle.
Our Claims Team has further undertaken to continue to keep you updated regarding the progress of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Thank you for your post. We value all feedback as we strive to continuously improve our services.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
We understand your worry about the storage costs accumulating from your private towing arrangement and are surprised to learn that you declined our offer for assistance with the upliftment of your vehicle.
Our Claims Team has further undertaken to continue to keep you updated regarding the progress of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.