WR
WILLIAM R
1 reviews | Active since Aug 2019
08 Aug 2019, 10:22
INSURANCE CRISIS
the above mentioned company was supposed to fix my car. they took it from emalahleni to johannesburg to get it fixed, they said if i didn't present photos to them they will cancell the insurance.R5200.80 was required from me to pay at FNB then i have to fetch the car and fix it myself at the panelbeaters.
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Replies (2)
Prime South Africa's replyOfficial
12 Aug 2019, 15:55 Dear WILLIAM R ,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 14 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 14 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply12 Aug 2019, 15:55
Official
Dear WILLIAM R ,
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 14 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Thank you for your post.
We are truly sorry to learn of your dissatisfaction. We will be conducting a thorough investigation into your concern to better understand what took place and find a possible solution.
We promise to give you preliminary feedback by no later than 14 August 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
15 Aug 2019, 11:24Dear William R,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress.
A thorough review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job in explaining the Prime Motor CoverGROW policy as well as the towing extension benefits and limitations to you. Under the product you chose, we only provide cover for towing in cases where your motor claim is entertained.
As such, the costs of retrieving your vehicle is for your own account.
Our Market Conduct Department has confirmed that they have been in contact with you and will clarify any uncer*****ies you may have.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress.
A thorough review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job in explaining the Prime Motor CoverGROW policy as well as the towing extension benefits and limitations to you. Under the product you chose, we only provide cover for towing in cases where your motor claim is entertained.
As such, the costs of retrieving your vehicle is for your own account.
Our Market Conduct Department has confirmed that they have been in contact with you and will clarify any uncer*****ies you may have.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Prime South Africa's reply15 Aug 2019, 11:24
Official
Dear William R,
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress.
A thorough review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job in explaining the Prime Motor CoverGROW policy as well as the towing extension benefits and limitations to you. Under the product you chose, we only provide cover for towing in cases where your motor claim is entertained.
As such, the costs of retrieving your vehicle is for your own account.
Our Market Conduct Department has confirmed that they have been in contact with you and will clarify any uncer*****ies you may have.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team
Thank you for taking the time to bring your unease to our attention.
Our aim is to provide world class service to our policyholders during every interaction. It saddens us to hear that the service you received fail to impress.
A thorough review of the purchase conversation conducted with you confirmed that our tele-assistant did an exceptional job in explaining the Prime Motor CoverGROW policy as well as the towing extension benefits and limitations to you. Under the product you chose, we only provide cover for towing in cases where your motor claim is entertained.
As such, the costs of retrieving your vehicle is for your own account.
Our Market Conduct Department has confirmed that they have been in contact with you and will clarify any uncer*****ies you may have.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short few months.
Assuring you of our continued best endeavours on your behalf.
Kind regards,The PMD Team