1 reviews | Active since May 2017
Insurance complaint
<p>I was involved in a car accident on the 25th of March I logded a claim with my insurance Prime Meridian (PMD) promised to action the claim within 30 days however it has been longer than that and whenever I contact them they are taking me from pillar to post. I have submitted all the required documents but still my claim is not yet finalised yet they are still debiting my account every month.</p> <p>I would like them to fix my car immediately. Claim number ********** 120080 </p>
Hello Gugu Mbatha,
We appreciate the time you have taken to bring your concern to our attention, thank you. Client service is extremely important to us and we will do all in our power to ensure that the matter is resolved to your satisfaction.
It is most unfortunate the other vehicle involved in the accident drove off without supplying any information. As a result, we are required to perform some additional investigative work including the towing slip from the towing company.
Nonetheless our claims team have confirmed that your claim is progressing well and that your claim technician will be in contact to finalise the claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Gugu Mbatha,
We appreciate the time you have taken to bring your concern to our attention, thank you. Client service is extremely important to us and we will do all in our power to ensure that the matter is resolved to your satisfaction.
It is most unfortunate the other vehicle involved in the accident drove off without supplying any information. As a result, we are required to perform some additional investigative work including the towing slip from the towing company.
Nonetheless our claims team have confirmed that your claim is progressing well and that your claim technician will be in contact to finalise the claim shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team