1 reviews | Active since Jul 2017
Insurance company does not pay out/full of excuses
<p>Towards the end of the July 2016 (25th ()there were floods in Durban, my car was a victim of the flooding. The engine of the car got exposed to the rain. I then reported to the insurance company of which they refused and said my claim was invalid, see below their response:</p> <p>claim number: CL ********** 97</p> <p>Accident Contribution Benefit - Invalid Claim: Maximum Claims</p> <p><br />• The damage caused to the insured vehicle is not covered by this policy</p> <p>We kindly refer you to the following terms in your policy document:<br />3. Special Provisions<br />d. A maximum of two claims per annum will be admitted.</p> <p> </p> <p>The insurance company says it covers me in the event of a natural disaster? I would have thought floods were a natural disaster. The insurance company is very disappointing. My premiums were paid up and are still paid up. This is very concerning to loyal customers. Now I am stuck with a written off car?? Like this insurance company is not considerate at all!</p> <p> </p>
Hello Knowl26,
Thank you for raising your concern with us - we value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
A thorough review of the purchase conversation revealed that our tele-assistant did an exceptional job in explaining all the policy features to you.
Unfortunately, your claim could not be entertained as the Accident Contribution Benefit you selected only allows for a maximum of two claims per annum.
Whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
A Client Representation Specialists will contact you in order to provide further clarity.
Assuring you of our continued best endeavours.
Hello Knowl26,
Thank you for raising your concern with us - we value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
A thorough review of the purchase conversation revealed that our tele-assistant did an exceptional job in explaining all the policy features to you.
Unfortunately, your claim could not be entertained as the Accident Contribution Benefit you selected only allows for a maximum of two claims per annum.
Whilst we are deeply sympathetic to your challenging circumstances, we are obliged to maintain a strict application of our policy terms and conditions.
A Client Representation Specialists will contact you in order to provide further clarity.
Assuring you of our continued best endeavours.