Insurance Claim with PMD

I would like to thank Prime Meridian Direct (PMD) for the way they handled my claim & also suggest possible improvement areas. ➀ Claims Process: The Company appreciated my situation and I felt that they are here to help me with the whole claims process as opposed to nullifying the claim. From the word go, they were clear of what was required for them to understand what happened and process the claim accordingly. ➁ Regular Update: There was frequent update via SMSs/phone calls on the progress of my claim. That I appreciated a lot. ➂ Call Centre Agent Communication: I strongly feel that PMD need to improve here. Few times sales rep said they will call me before the day ends but that never happened. ➃ Turnaround Time: I fully understand that every case is based on its own merit but I felt the turnaround time (ETD) was too long. ➄ Quick Facts: Accident Date: 28 Oct 2019, Claim Date: 28 Oct 2019, Claim Approval: 09 Dec 2019, Panel Beater Authorization Letter: 10 Dec 2019.