rR
rnokwane R
1 reviews | Active since Feb 2017
08 Sept 2023, 10:03
INSURANCE CLAIM FOR 2 MONTH STILL NOT APPROVED
My mom submitted a claim 2 months ago and to this day it's still not approved, my mom's car is not fixed. I have been calling every week but no help, they expect my mom to take the car to a workshop to have it assessed and that requires money that she doesn't have, what is the use of insurance then? it's the insurance responsibility to take the car and get it assessed not the clients duty. the consultants are *********** no one calls back or gives feedback, I'm so disgusted at this bad service, to think i have referred my friends and family to this nonsense insurance, sies maan. I'm going to take legal steps against this company or they must give my mom all of her premiums. i will also cancel my insurance with them it's not worth the trouble.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
08 Sept 2023, 11:23 Dear Fifi,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Sept 2023, 11:23
Official
Dear Fifi,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
rR
rnokwane R's updateReviewer Update
13 Sept 2023, 09:13Good day
I was just told i will only get feedback within 10 to 15 days meaning my mom's claim will be 3 months now. Your service suck and your consultant Katlego couldn't even be bothered about helping. If i don't get feedback by Friday, I'm going to tik tok, twitter all socials, I'm going to talk to anyone who's willing to listen and assist and then i will cancel all my policies with PMD and my family and friends will do the same as I'm the one who recruited them.
I used to speak so highly of PMD little did i know how ridiculous your service has become.
I was just told i will only get feedback within 10 to 15 days meaning my mom's claim will be 3 months now. Your service suck and your consultant Katlego couldn't even be bothered about helping. If i don't get feedback by Friday, I'm going to tik tok, twitter all socials, I'm going to talk to anyone who's willing to listen and assist and then i will cancel all my policies with PMD and my family and friends will do the same as I'm the one who recruited them.
I used to speak so highly of PMD little did i know how ridiculous your service has become.
rR
rnokwane R's update13 Sept 2023, 09:13
Reviewer Update
Good day
I was just told i will only get feedback within 10 to 15 days meaning my mom's claim will be 3 months now. Your service suck and your consultant Katlego couldn't even be bothered about helping. If i don't get feedback by Friday, I'm going to tik tok, twitter all socials, I'm going to talk to anyone who's willing to listen and assist and then i will cancel all my policies with PMD and my family and friends will do the same as I'm the one who recruited them.
I used to speak so highly of PMD little did i know how ridiculous your service has become.
I was just told i will only get feedback within 10 to 15 days meaning my mom's claim will be 3 months now. Your service suck and your consultant Katlego couldn't even be bothered about helping. If i don't get feedback by Friday, I'm going to tik tok, twitter all socials, I'm going to talk to anyone who's willing to listen and assist and then i will cancel all my policies with PMD and my family and friends will do the same as I'm the one who recruited them.
I used to speak so highly of PMD little did i know how ridiculous your service has become.
Prime South Africa's replyOfficial
13 Sept 2023, 13:51Dear Fifi K,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, due to the circumstances that led to the incident, it is important to complete the necessary validation tasks to ensure that a fair outcome is reached. We have monitored the progress of your claim.
A review of your complaint shows that an assessment has been arranged with you. Our Market Conduct Team will be in contact to discuss the matter with you further.
It will no doubt delight you to be reminded that PMD offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply13 Sept 2023, 13:51
Official
Dear Fifi K,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, due to the circumstances that led to the incident, it is important to complete the necessary validation tasks to ensure that a fair outcome is reached. We have monitored the progress of your claim.
A review of your complaint shows that an assessment has been arranged with you. Our Market Conduct Team will be in contact to discuss the matter with you further.
It will no doubt delight you to be reminded that PMD offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team.
rR
rnokwane R's updateReviewer Update
06 Dec 2023, 09:25Good day
the car was sent to one of your people to get fixed i t was fixed finally but there are things I'm not happy with and when i spoke to your consultant we were told the problem is due to a previous accident and that the car was not fixed properly, now who the hell refers us to those people? we don't choose companies to fix our cars you do and next thing you don't want to take responsibility for them. I want my mom's car fixed now, i will report you to the ombudsman i also have emails from previous claims to submit to them and show them how you have become ****mers. I am so sick and tired of this insurance company.
the car was sent to one of your people to get fixed i t was fixed finally but there are things I'm not happy with and when i spoke to your consultant we were told the problem is due to a previous accident and that the car was not fixed properly, now who the hell refers us to those people? we don't choose companies to fix our cars you do and next thing you don't want to take responsibility for them. I want my mom's car fixed now, i will report you to the ombudsman i also have emails from previous claims to submit to them and show them how you have become ****mers. I am so sick and tired of this insurance company.
rR
rnokwane R's update06 Dec 2023, 09:25
Reviewer Update
Good day
the car was sent to one of your people to get fixed i t was fixed finally but there are things I'm not happy with and when i spoke to your consultant we were told the problem is due to a previous accident and that the car was not fixed properly, now who the hell refers us to those people? we don't choose companies to fix our cars you do and next thing you don't want to take responsibility for them. I want my mom's car fixed now, i will report you to the ombudsman i also have emails from previous claims to submit to them and show them how you have become ****mers. I am so sick and tired of this insurance company.
the car was sent to one of your people to get fixed i t was fixed finally but there are things I'm not happy with and when i spoke to your consultant we were told the problem is due to a previous accident and that the car was not fixed properly, now who the hell refers us to those people? we don't choose companies to fix our cars you do and next thing you don't want to take responsibility for them. I want my mom's car fixed now, i will report you to the ombudsman i also have emails from previous claims to submit to them and show them how you have become ****mers. I am so sick and tired of this insurance company.