1 reviews | Active since Sept 2012
Insurance claim
On the 23.03.2015 while on my way to work was involved in an accident which led me to lodge a claim with Prime Meridian Direct insurance that my car is insured with. The claim was said to be invalid by the Insurer due to policy lapsing at the time of accident. My argument to the invalid claim is that it has been due to the Insurer not abiding with the agreed date of premium deduction that I as a client had with them when I first took the policy and my follow-up with the Insurer to ensure premiums are deducted as per our agreement which eventualy resulted in March not being covered without my knowledge.<br> On the recorded calls that I requested from the Insurer it's even clear on them which date I preffered the premiums to be deducted but the Insurer still doesn't want to pay out the claim.<br> I feel and believe that the cause of the matter has been due to the neglegence of the Insurer to abide with the agreement that I had with them and they cannot hold that against me as I've also made means of communicating with them prior the accident to update and correct the premiums deduction which did not happen. My bank statement is also reflecting their inconsistence of the premiums deduction
We are sorry to know of your disappointment in this matter, but are you being fair?
As you know, your cover was not in force at the time of the accident and we are confident that your debit order instructions were indeed correctly followed.
However, as you have already referred your complaint to the Ombudsman for Short Term insurance, we should comment no further at this stage, except perhaps to say that we will of course, abide by his decision in the matter.
Although we are entirely sympathetic to your challenging personal circumstances, we are not empowered to exceed the terms of the policy contract.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are sorry to know of your disappointment in this matter, but are you being fair?
As you know, your cover was not in force at the time of the accident and we are confident that your debit order instructions were indeed correctly followed.
However, as you have already referred your complaint to the Ombudsman for Short Term insurance, we should comment no further at this stage, except perhaps to say that we will of course, abide by his decision in the matter.
Although we are entirely sympathetic to your challenging personal circumstances, we are not empowered to exceed the terms of the policy contract.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Fortunately for that there's Ombudsman otherwise i would have been regretfully been ********** by Prime Meridian. Thank goodness the Ombudsman had to over-rule as i was very happy with decision of making Prime Meridian to pay my money. Never shall it that i will ever allow to be ********** when there's Ombudsman.
Fortunately for that there's Ombudsman otherwise i would have been regretfully been ********** by Prime Meridian. Thank goodness the Ombudsman had to over-rule as i was very happy with decision of making Prime Meridian to pay my money. Never shall it that i will ever allow to be ********** when there's Ombudsman.