1 reviews | Active since Nov 2016
Insurance claim
<p>I gt an accident and I claimed from this insurance and now that they have to do the pay out they are taking me from post to pillar. The first time they rejected the claim saying that I missed 1 instalament I left it till another consultant called me to rejoin n I did thinking it's better now. Now I paid all premium instead of the payout to be made me being asked for documents n details 1 by 1 from long before I joined the insurance which I find very irrelevant to the claim. </p>
Hello nwabarbie-khobeni
Thank you for bringing your concern to our attention. We value your input as exceptional client service is important to us.
A review of your experience with us revealed that that a delay in your claim was experienced whilst anticipating crucial information from SAPS. Once received the information greatly assisted us with finalising the validation of your claim.
Our Client Representation Department has confirmed that they have already been in contact with you and provided you with a detailed update regarding the progress made on your claim.
We can reassure you that we appreciate that the more time it takes to conclude your claims validation, the more it costs us both.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
Hello nwabarbie-khobeni
Thank you for bringing your concern to our attention. We value your input as exceptional client service is important to us.
A review of your experience with us revealed that that a delay in your claim was experienced whilst anticipating crucial information from SAPS. Once received the information greatly assisted us with finalising the validation of your claim.
Our Client Representation Department has confirmed that they have already been in contact with you and provided you with a detailed update regarding the progress made on your claim.
We can reassure you that we appreciate that the more time it takes to conclude your claims validation, the more it costs us both.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team