1 reviews | Active since Jul 2016
insurance claim
<p>i was involved in a car accident on the 6/3/2016 and the insurance refused to pay out saying that december premium were not received.</p>
Hello Bati12,
We appreciate the concern you have expressed here, albeit somewhat surprising, considering that the matter has been dealt with extensively through our Client Representation Department.
Notwithstanding the above, we confirm that multiple attempts to assist you in keeping your cover active had been made by our Premium Services Team who tried to contact you telephonically and a number of SMS messages were sent to in this regard.
Whilst we remain deeply empathetic to your challenging circumstance, we are obliged to maintain a strict application of our policy terms and conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Bati12,
We appreciate the concern you have expressed here, albeit somewhat surprising, considering that the matter has been dealt with extensively through our Client Representation Department.
Notwithstanding the above, we confirm that multiple attempts to assist you in keeping your cover active had been made by our Premium Services Team who tried to contact you telephonically and a number of SMS messages were sent to in this regard.
Whilst we remain deeply empathetic to your challenging circumstance, we are obliged to maintain a strict application of our policy terms and conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team