rR
riccardo R
1 reviews | Active since Feb 2016
10 Feb 2016, 14:08
insurance claim
I would like to express my utter disgust with the services received from PMD. I LODGED A CLAIM ON THE 28 JANUARY AND UP UNTIL TODAY NO ONE HAS GOTTEN BACK TO ME.THE ONLY THING I RECEIVED WAS A CLAIM NUMBER WHICH I DON'T KNOW IF ITS LEGIT!!! I MADE SEVERAL CALL AND SENT SEVERAL MAIL BUT NO ONE HAS CONTACTED ME TILL THIS DAY!I SPOKE TO A LADY IN THE CALL CENTRE YESTERDAY AND SHE ASSURED ME THAT I WILL BE CONTACTED IN THE MORNING WHICH NEVER HAPPENED!!! WHAT AM I PAYING PMD FOR??? IS IT BECAUSE I'M ON A LOWER PREMIUM THAT MY COMPLAINT IS TREATED DIFFERENTLY??THESE ARE THE ADDRESSES I'VE SEND MAILS TO [Email Removed] [Email Removed] [Email Removed]
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Prime South Africa's replyOfficial
16 Feb 2016, 14:52Hello ricky7,
We are quite surprised at the nature of your post and do not think you are being altogether fair here.
Our records indicate that you elected to withdraw your claim during the very same telephone conversation in which you reported the claim. Furthermore our records indicate that you have received a number of calls and communication of late.
Nevertheless, no time was wasted in reopening your claim following your request on 11 February 2016 and your assigned claims technician has confirmed that an interview was conducted with you mere hours prior to your Hello Peter post on 15 February 2016.
Notwithstanding the above, Mrs. Madelain Buitendag will continue to work closely with you until the finalisation of your claim.
Kind Regards,
The PMD Team.
We are quite surprised at the nature of your post and do not think you are being altogether fair here.
Our records indicate that you elected to withdraw your claim during the very same telephone conversation in which you reported the claim. Furthermore our records indicate that you have received a number of calls and communication of late.
Nevertheless, no time was wasted in reopening your claim following your request on 11 February 2016 and your assigned claims technician has confirmed that an interview was conducted with you mere hours prior to your Hello Peter post on 15 February 2016.
Notwithstanding the above, Mrs. Madelain Buitendag will continue to work closely with you until the finalisation of your claim.
Kind Regards,
The PMD Team.
Prime South Africa's reply16 Feb 2016, 14:52
Official
Hello ricky7,
We are quite surprised at the nature of your post and do not think you are being altogether fair here.
Our records indicate that you elected to withdraw your claim during the very same telephone conversation in which you reported the claim. Furthermore our records indicate that you have received a number of calls and communication of late.
Nevertheless, no time was wasted in reopening your claim following your request on 11 February 2016 and your assigned claims technician has confirmed that an interview was conducted with you mere hours prior to your Hello Peter post on 15 February 2016.
Notwithstanding the above, Mrs. Madelain Buitendag will continue to work closely with you until the finalisation of your claim.
Kind Regards,
The PMD Team.
We are quite surprised at the nature of your post and do not think you are being altogether fair here.
Our records indicate that you elected to withdraw your claim during the very same telephone conversation in which you reported the claim. Furthermore our records indicate that you have received a number of calls and communication of late.
Nevertheless, no time was wasted in reopening your claim following your request on 11 February 2016 and your assigned claims technician has confirmed that an interview was conducted with you mere hours prior to your Hello Peter post on 15 February 2016.
Notwithstanding the above, Mrs. Madelain Buitendag will continue to work closely with you until the finalisation of your claim.
Kind Regards,
The PMD Team.