CM
Cloete M
1 reviews | Active since Dec 2013
15 Sept 2015, 07:12
Insurance claim
When I got my car hijacked on the 14th June 2015. I reported it at the police station and logged a claim wth my insurance and I was told my issue will ne resolved within 30 days till today no joy. Linda only speak to when I call her for an update and never given me an exact day to when my query will be resolved I've been nothing but patient. My claim is gunning for 90 days now. I feel I've been taken for a ride here.
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Prime South Africa's replyOfficial
18 Sept 2015, 09:08Hello Nkosiyabantu,
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We regret to learn of your unfortunate incident and are happy to hear that you were not injured.
Whilst hijackings and vehicle thefts do take longer to process due to the SAPS investigation, our records reflect that your claim has been scheduled for final decision and that you have been notified thereof.
Nonetheless, Linda from our Claims Department will contact you and work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We regret to learn of your unfortunate incident and are happy to hear that you were not injured.
Whilst hijackings and vehicle thefts do take longer to process due to the SAPS investigation, our records reflect that your claim has been scheduled for final decision and that you have been notified thereof.
Nonetheless, Linda from our Claims Department will contact you and work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply18 Sept 2015, 09:08
Official
Hello Nkosiyabantu,
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We regret to learn of your unfortunate incident and are happy to hear that you were not injured.
Whilst hijackings and vehicle thefts do take longer to process due to the SAPS investigation, our records reflect that your claim has been scheduled for final decision and that you have been notified thereof.
Nonetheless, Linda from our Claims Department will contact you and work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Client Service is extremely important to us and we sincerely appreciate the time you have taken to bring your concern to our attention.
We regret to learn of your unfortunate incident and are happy to hear that you were not injured.
Whilst hijackings and vehicle thefts do take longer to process due to the SAPS investigation, our records reflect that your claim has been scheduled for final decision and that you have been notified thereof.
Nonetheless, Linda from our Claims Department will contact you and work closely with you until your claim has been finalised.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team