SS
Sydney S
1 reviews | Active since Sept 2015
18 Sept 2015, 15:22
Insurance can't pay
My car has been ****** in Pretoria Hatfield when I claim with the insurance they say they cannot pay my claim because I was selling the car to a someone In short I was robe the car buy someone. The case has been open with the the police for ****** car but the insurance says they cannot pay my claim and I been paying my premium for months to be covered by the insurance in case of lost if they cannot pay rather give a full refund for all my premiums
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Prime South Africa's replyOfficial
22 Sept 2015, 14:09Hello Sydney1976,
We are sorry to learn of your unfortunate incident.
Whilst we are deeply sympathetic towards your challenging personal circumstances our foremost objective is always to treat our policyholders fairly and in doing so we cannot entertain claims which do not qualify for cover.
Unfortunately, the loss of your vehicle was caused by a ********** sale transaction and as explained to you this is explicitly excluded in your policy terms and conditions.
A member of our Client Representation department will be in contact with you soon to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are sorry to learn of your unfortunate incident.
Whilst we are deeply sympathetic towards your challenging personal circumstances our foremost objective is always to treat our policyholders fairly and in doing so we cannot entertain claims which do not qualify for cover.
Unfortunately, the loss of your vehicle was caused by a ********** sale transaction and as explained to you this is explicitly excluded in your policy terms and conditions.
A member of our Client Representation department will be in contact with you soon to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply22 Sept 2015, 14:09
Official
Hello Sydney1976,
We are sorry to learn of your unfortunate incident.
Whilst we are deeply sympathetic towards your challenging personal circumstances our foremost objective is always to treat our policyholders fairly and in doing so we cannot entertain claims which do not qualify for cover.
Unfortunately, the loss of your vehicle was caused by a ********** sale transaction and as explained to you this is explicitly excluded in your policy terms and conditions.
A member of our Client Representation department will be in contact with you soon to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are sorry to learn of your unfortunate incident.
Whilst we are deeply sympathetic towards your challenging personal circumstances our foremost objective is always to treat our policyholders fairly and in doing so we cannot entertain claims which do not qualify for cover.
Unfortunately, the loss of your vehicle was caused by a ********** sale transaction and as explained to you this is explicitly excluded in your policy terms and conditions.
A member of our Client Representation department will be in contact with you soon to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team