HM
Happy M
1 reviews | Active since Sept 2022
23 Oct 2025, 09:36
INSURANCE ****
VERY DISAPPOINTING SERVICE, I ASKED FOR A QQUOTE AND NOW I AM GETTING AN SMS THAT THEY WILL DEDUCT FOR A PREMIUM I NEVER AGREED TO,
HOW DO YOU EXPECT ME TO ACCEPT AN INSURANCE WHEN YOU DO NOT SPECIFY YOUR TERMS CLEARLY
YOU DO NOT EVEN COVER FOR THEFT AND CAR ACCIDENT
WHAT DO I NEED YOUR INSURANCE FOR
PLEASE CANCEL EVERYTHING WITH IMMEDIATE EFFECT
YOU DO NOT EVEN HAVE MY CAR PICTURES AND YET YOU WANNA DEBIT FROM MY ACCOUNT
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
23 Oct 2025, 11:35Hello Happy, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply23 Oct 2025, 11:35
Official
Hello Happy, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
27 Oct 2025, 13:18Hello Happy M,
Thank you for bringing your concerns to our attention. We value all feedback as it helps us improve our service.
At Prime, we take pride in the lengths we go to ensure that every client agrees to the policy before processing the sale.
Our records confirm that the necessary disclosures were made during the purchase process, including the explanation of the debit order and the requirement for car pictures. The available information shows that you agreed to the purchase of the policy as well as the debit order date.
Nonetheless, our Market Conduct Team will contact you shortly with a way forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and confirm your debit order date in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Oct 2025, 13:18
Official
Hello Happy M,
Thank you for bringing your concerns to our attention. We value all feedback as it helps us improve our service.
At Prime, we take pride in the lengths we go to ensure that every client agrees to the policy before processing the sale.
Our records confirm that the necessary disclosures were made during the purchase process, including the explanation of the debit order and the requirement for car pictures. The available information shows that you agreed to the purchase of the policy as well as the debit order date.
Nonetheless, our Market Conduct Team will contact you shortly with a way forward.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and confirm your debit order date in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team