PR
Precious R

1 reviews | Active since Oct 2016

13 Dec 2017, 14:36

Inhuman treatment received

Reported an incident that took place in January 2017 and was asked to email all relevant documents and a Daphne lady which i did. Last week the other insurance send me a message that i will be served with summons for not paying the claim. I informed them and they said i must not worry they are dealing with the matter. Today I'm served with summons that i must pay R95k in total for the person who damaged my car because PRIMARY ASSIST and their consultant get paid for just seating in the office and using our premiums as salary. This must be sorted out I don't car how. I cant be humiliated in my office by sheriffs cause you cant do what clients pay yo to do.

0
Replies (3)
Prime South Africa
Prime South Africa's reply13 Dec 2017, 14:51
Official

Dear Precira-lekgau,

We thank you for taking the time to bring your concern to our attention and regret any inconvenience caused.

Your inquiry is important to us and has been referred to our Client Representation Department for immediate attention. Please expect to receive preliminary feedback by no later than 15 December 2017.

Assuring you of our continued best endeavours on your behalf.

The PMD Team.

Prime South Africa
Prime South Africa's reply14 Dec 2017, 11:32
Official

Dear Precira-lekgau,

Thank you for taking the time to bring your concern to our attention.

Please be certain that we do all in our power to ensure the speedy investigation of all claims as we appreciate that the more time it takes us, the more it costs both of yourself and us.

Our Third Party Claims Team has confirmed that the validation of this claim has been sent for review and final decision. We trust that the outcome will then be communicated to you shortly.

A representative from our Client Representation Department will liaise with you until the matter is resolved.

Assuring you of our continued best endeavours.

Kind Regards,

The PMD Team

PR
Precious R's update18 Dec 2017, 15:21
Reviewer Update
May i kindly get feedback cause no one has contacted me yet? Must i always ask for an update? I'm also a consultant and client must be kept updated at least every 48hrs. PMD you really disappoint me.