SM
Sean M
1 reviews | Active since Dec 2021
01 Dec 2021, 11:51
Imposing access fee on a contract that stated not required
Prime Meridien Direct Insurance is a *****. They are imposing access fee on our policies. I signed up for their cover grow insurance option and was told that there is no access fee required upon submitting a claim. Now they sent me an email saying that upon claiming I will have to pay an access fee of R5000 At the biggening of the policy, you the client must take the risk until your policy has grown enough to cover the value of your car. And when you have reached that milestone, then they change policy and require access fee. This means we were being ****med from the beginning. They just nullified the original contract I had with them. Is that legal?
What’s your take.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
01 Dec 2021, 12:18Dear Sean M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply01 Dec 2021, 12:18
Official
Dear Sean M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 Dec 2021, 10:47Dear Sean M,
Thank you for raising this matter with us - we value all feedback from our policyholders as we strive to offer world-class service.
At PMD, we constantly strive to improve our products. After careful evaluation, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our industry-leading premiums!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements, as allowed for in law. We are therefore surprised to learn of your unhappiness as all policy changes were sent to you before you registered your claim with us.
Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback from our policyholders as we strive to offer world-class service.
At PMD, we constantly strive to improve our products. After careful evaluation, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our industry-leading premiums!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements, as allowed for in law. We are therefore surprised to learn of your unhappiness as all policy changes were sent to you before you registered your claim with us.
Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply03 Dec 2021, 10:47
Official
Dear Sean M,
Thank you for raising this matter with us - we value all feedback from our policyholders as we strive to offer world-class service.
At PMD, we constantly strive to improve our products. After careful evaluation, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our industry-leading premiums!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements, as allowed for in law. We are therefore surprised to learn of your unhappiness as all policy changes were sent to you before you registered your claim with us.
Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for raising this matter with us - we value all feedback from our policyholders as we strive to offer world-class service.
At PMD, we constantly strive to improve our products. After careful evaluation, we have found that exciting improvements needed to be made to ensure our policyholders receive the best possible value, benefits and service support from us – all the while maintaining our industry-leading premiums!
We strive to ensure that there is always clear and concise communication with our policyholders. It is for that reason that all policyholders were notified through both email and SMS of our policy improvements, as allowed for in law. We are therefore surprised to learn of your unhappiness as all policy changes were sent to you before you registered your claim with us.
Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter.
It will no doubt delight you to learn that PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of everyday South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team