1 reviews | Active since Jul 2012
IMMEDIATE COVER
On the 14th April i called Prime Meridian insurance spoke to a guy named Simba Chikukwa and wanted immediate cover he told me that the amount of R298 will be extra for immediate cover and on the 25Th April the debit amount will be around R819,On the 23th April my car was ****** at Bright water mall Randburg and I called Prime Meridian and was advised they wont be able to cover me as my debit order was due on the 25th April 2015 and car was ****** on the 23th April,i spoke to Naledi and with so many consultant telling me about the same story i told them that i took immediate cover and with immediate cover you are covered immediately and was advised to cancel the insurance as theres nothing they can do,i even spoke to a supervisor who told me to cancel insurance as they wouldn't cover me
We are truly sorry to learn of the unfortunate circumstances of your loss.
A review of the recorded telephonic purchase conversation conducted with you reveals that our tele-assistant clearly explained all the policy features to you as well as how the immediate cover option works. This information also appears in your policy documentation. During that conversation, as you have correctly stated, you instructed us to commence cover on the 25th of April, 2015 and to collect your first premium and policy activation fee on that date. (A copy of the recording is available on request.)
Whilst we fully sympathise with your loss, we are obliged to abide by the policy policy Terms and Conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We are truly sorry to learn of the unfortunate circumstances of your loss.
A review of the recorded telephonic purchase conversation conducted with you reveals that our tele-assistant clearly explained all the policy features to you as well as how the immediate cover option works. This information also appears in your policy documentation. During that conversation, as you have correctly stated, you instructed us to commence cover on the 25th of April, 2015 and to collect your first premium and policy activation fee on that date. (A copy of the recording is available on request.)
Whilst we fully sympathise with your loss, we are obliged to abide by the policy policy Terms and Conditions for the benefit of all our policyholders.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team