NM
Nompumelelo M
1 reviews | Active since Jun 2016
20 Dec 2023, 00:00
I’m very disappointed
On the 15th on November I submitted a claim till to date it is not finalised and I’m still paying for the car , which was written off. I just hope that after all this waiting it will be approved.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
20 Dec 2023, 09:59Dear Nompumelelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Dec 2023, 09:59
Official
Dear Nompumelelo
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
NM
Nompumelelo M's updateReviewer Update
22 Dec 2023, 23:36After a long wait I got the feedback within two days as promised however my claim was rejected. I feel that it was rejected because of the review I wrote here. How can I wait 35 days without any feedback suddenly after writing here I get feedback within two days wow. When choosing car insurance be wise don’t be fooled by their price this is a **** .
PMD is the worse when it comes to approving write off cars they don’t pay .
PMD is the worse when it comes to approving write off cars they don’t pay .
NM
Nompumelelo M's update22 Dec 2023, 23:36
Reviewer Update
After a long wait I got the feedback within two days as promised however my claim was rejected. I feel that it was rejected because of the review I wrote here. How can I wait 35 days without any feedback suddenly after writing here I get feedback within two days wow. When choosing car insurance be wise don’t be fooled by their price this is a **** .
PMD is the worse when it comes to approving write off cars they don’t pay .
PMD is the worse when it comes to approving write off cars they don’t pay .
Prime South Africa's replyOfficial
27 Dec 2023, 09:59Hello Nompumelelo M,
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised and that the outcome has since been communicated to you.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our best continued efforts on your behalf.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised and that the outcome has since been communicated to you.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our best continued efforts on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply27 Dec 2023, 09:59
Official
Hello Nompumelelo M,
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised and that the outcome has since been communicated to you.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our best continued efforts on your behalf.
Kind Regards,
The PMD Team
Thank you for taking the time to raise your concern to us. We value your input as exceptional client service is important to us.
We assure you that we always do all in our power to expedite the investigation of our policyholder’s claims, to avoid unnecessary costs to both of us.
A review of our records indicate that the validation of your claim had already been finalised and that the outcome has since been communicated to you.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our best continued efforts on your behalf.
Kind Regards,
The PMD Team