vP
viola P
1 reviews | Active since Jun 2019
07 Jun 2019, 20:02
im soooo dissapointed in this policy i took out for my mother and 1 for myself and im in here 6 years now .and its the 1st time im claiming but feels like hell im going through
My mother passed away on the 18april 2019 .im stil waiting on pmd to pay out the lum sum.i scanned and send all the documents they needed beside the medical reports we couldnt get that information and they were suppose to request that file'after 1 month i got a msg to say the file is ready for collection. a week after i phone agen spoke to simone c said sumthm was wrong with the file all the documents they need isnt in there i might wait another month-i was so upset to wait so long just because of a file what if the file went missing then i wont get the money at all omw.if only i knew from the beginning how bad and delayed this service would be i woudnt have join this policy nrcl*******49
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Replies (2)
Prime South Africa's replyOfficial
10 Jun 2019, 10:59Dear viola P
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's reply10 Jun 2019, 10:59
Official
Dear viola P
Your post is acknowledged.
We regret to learn of your objection and confirm that we shall be conducting a thorough investigation into the matter. You can expect to receive preliminary feedback within 2 working days.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team.
Prime South Africa's replyOfficial
12 Jun 2019, 17:13Dear viola P,
Thank you for taking the time to bring your concern to our attention. We wish to express our sincerest sympathy for your loss.
As we understand that this can be a very trying time, we are saddened to hear about the perceived delays in processing your claim. Rest assured that at PMD we persistently strive to settle all valid claims within the shortest possible time.
It is an important part of the validation of any claim to obtain the relevant hospital file in order to properly verify the information and ensure that we are able to make the most objective decision. Nevertheless, we would like to thank you for all the assistance you have provided us in this regard thus far.
Thank you for taking the time to bring your concern to our attention. We wish to express our sincerest sympathy for your loss.
As we understand that this can be a very trying time, we are saddened to hear about the perceived delays in processing your claim. Rest assured that at PMD we persistently strive to settle all valid claims within the shortest possible time.
It is an important part of the validation of any claim to obtain the relevant hospital file in order to properly verify the information and ensure that we are able to make the most objective decision. Nevertheless, we would like to thank you for all the assistance you have provided us in this regard thus far.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply12 Jun 2019, 17:13
Official
Dear viola P,
Thank you for taking the time to bring your concern to our attention. We wish to express our sincerest sympathy for your loss.
As we understand that this can be a very trying time, we are saddened to hear about the perceived delays in processing your claim. Rest assured that at PMD we persistently strive to settle all valid claims within the shortest possible time.
It is an important part of the validation of any claim to obtain the relevant hospital file in order to properly verify the information and ensure that we are able to make the most objective decision. Nevertheless, we would like to thank you for all the assistance you have provided us in this regard thus far.
Thank you for taking the time to bring your concern to our attention. We wish to express our sincerest sympathy for your loss.
As we understand that this can be a very trying time, we are saddened to hear about the perceived delays in processing your claim. Rest assured that at PMD we persistently strive to settle all valid claims within the shortest possible time.
It is an important part of the validation of any claim to obtain the relevant hospital file in order to properly verify the information and ensure that we are able to make the most objective decision. Nevertheless, we would like to thank you for all the assistance you have provided us in this regard thus far.
Our Market Conduct Team has already been alerted to your concern and will work closely with you until the matter is resolved.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team