CL
Clementine Lesego.clementine
1 reviews | Active since May 2026
15 May 2026, 11:03
Im not happy at this...
Im not happy at this moment, every time I check my details it says pending I am gonna change if nothing it’s bee resolved and there is no change here
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
15 May 2026, 14:08Hello Clementine, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply15 May 2026, 14:08
Official
Hello Clementine, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 May 2026, 13:34Hello Clementine C,
Thank you for sharing your experience. We understand how frustrating it can be when your policy status is unclear and you’re trying to make sure everything is in order.
At Prime, we take pride in providing easy, accessible support so you can view and manage your cover whenever you need.
Our records indicate that we swiftly assisted you on 15 May 2026 following the technical issue, and you are now able to log in successfully and access your policy details.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 May 2026, 13:34
Official
Hello Clementine C,
Thank you for sharing your experience. We understand how frustrating it can be when your policy status is unclear and you’re trying to make sure everything is in order.
At Prime, we take pride in providing easy, accessible support so you can view and manage your cover whenever you need.
Our records indicate that we swiftly assisted you on 15 May 2026 following the technical issue, and you are now able to log in successfully and access your policy details.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help - on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team