H
Hlengiwe
1 reviews | Active since Nov 2023
11 May 2024, 07:25
I'm getting a bad se...
I'm getting a bad service from them regarding a car accident that happened on the 31st December 2022,they're failing to get my excess from the third party to this day
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
13 May 2024, 08:49Dear Hlengiwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply13 May 2024, 08:49
Official
Dear Hlengiwe
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
16 May 2024, 13:39 Hello Hlengiwe
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
The time period for this the excess recovery process was unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer. Rest assured, our Third Party Team has confirmed that they are in the final stages of the recovery process with the third party. Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The Prime Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
The time period for this the excess recovery process was unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer. Rest assured, our Third Party Team has confirmed that they are in the final stages of the recovery process with the third party. Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The Prime Team
Prime South Africa's reply16 May 2024, 13:39
Official
Hello Hlengiwe
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
The time period for this the excess recovery process was unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer. Rest assured, our Third Party Team has confirmed that they are in the final stages of the recovery process with the third party. Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The Prime Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
The time period for this the excess recovery process was unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer. Rest assured, our Third Party Team has confirmed that they are in the final stages of the recovery process with the third party. Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The Prime Team