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Ntombi M

1 reviews | Active since Feb 2014

22 Apr 2021, 17:01

Im ****ed!

Im so ****ed ive been waiting for my car to be towed to my place since yesterday and when i called today they are telling me tomorrow! I dont know what game they are playingwith who cos im not their friend! The lady i spoke to said i should call the driver from first help myself cos he is suppose to deliver my car his name is Fattie and she gave me the guys number - i dont know how im suppose to call first help cos i have a policy with PMD not first help. Then after trying to call thos Fattie guy with no response i called PMD again and the guy -Bradley is now telling me the car hasnt been dispatched he will do it in the morning and mark it urgent! Now im confused since yesterday ive been told to wait the car is coming today they said it will be at my home before 12 midday then later today again im told first help offices are closed???? Wat is happening here?? I must say the service is pathetic!! I want my car back

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Replies (2)
Prime South Africa
Prime South Africa's reply23 Apr 2021, 07:54
Official
Dear Ntombi,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply26 Apr 2021, 11:22
Official
Dear Ntombi, 
 
Thank you for raising your query. 
 
 All we value all feedback from our policyholders as we strive to offer world-class service.
 
At PMD we ensure that clients do not have to worry about the safety of their vehicles following an accident - vehicles are towed by our service providers to the nearest place of safety for the duration of the claim. 
 
By not registering a claim, we have not been kept informed of your arrangements with the service provider. Nonetheless, our Towing Team will continue to assist you in finalising this matter.
 
Unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
 
Assuring you of our continued best endeavours on your behalf. 
 
Kind regards, 
The PMD Team