NM
Nomfuneko M
1 reviews | Active since Apr 2015
15 Apr 2015, 14:50
******** Insurane company
I claimed for a minor bumper accident from Prime meridian towards the end of January (its now mid April). Up to now, I still haven't got the feedback of the final outcome of my claim. I am more than annoyed and disgusted at the service the insurance has given me. <br> <br> I would not recommend anyone to use the insurance company. As I am regretting doing so myself.
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Prime South Africa's replyOfficial
17 Apr 2015, 11:32Hello Mfuza,
We completely understand your frustrations and appreciate you bringing your concerns to our attention.
Whilst we always aim to finalise claims within the shortest possible time, it is important that a thorough investigation be completed so as not to prejudice you or any of our other policyholders.
It was quite unexpected but the investigation of your claim proved to be lengthy due to the unusual circumstances of your loss and to our not having been able to contact you in order to obtain the requisite documentation.
Nonetheless, the investigation is now nearing completion and you will very shortly received advice on the outcome.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We completely understand your frustrations and appreciate you bringing your concerns to our attention.
Whilst we always aim to finalise claims within the shortest possible time, it is important that a thorough investigation be completed so as not to prejudice you or any of our other policyholders.
It was quite unexpected but the investigation of your claim proved to be lengthy due to the unusual circumstances of your loss and to our not having been able to contact you in order to obtain the requisite documentation.
Nonetheless, the investigation is now nearing completion and you will very shortly received advice on the outcome.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply17 Apr 2015, 11:32
Official
Hello Mfuza,
We completely understand your frustrations and appreciate you bringing your concerns to our attention.
Whilst we always aim to finalise claims within the shortest possible time, it is important that a thorough investigation be completed so as not to prejudice you or any of our other policyholders.
It was quite unexpected but the investigation of your claim proved to be lengthy due to the unusual circumstances of your loss and to our not having been able to contact you in order to obtain the requisite documentation.
Nonetheless, the investigation is now nearing completion and you will very shortly received advice on the outcome.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We completely understand your frustrations and appreciate you bringing your concerns to our attention.
Whilst we always aim to finalise claims within the shortest possible time, it is important that a thorough investigation be completed so as not to prejudice you or any of our other policyholders.
It was quite unexpected but the investigation of your claim proved to be lengthy due to the unusual circumstances of your loss and to our not having been able to contact you in order to obtain the requisite documentation.
Nonetheless, the investigation is now nearing completion and you will very shortly received advice on the outcome.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team