DN
DeLee N
1 reviews | Active since May 2020
16 May 2020, 09:31
I wouldn't recommend PMD to anyone
After demanding a lot, it was one thing after another. It's almost 3 months now they call n say claim it's rejected becouse I'm not telling the truth how accident happened which I don't understand at all. Now I know what people mean when they say some insurance always dig for an axcuse not to pay a claim. They also asked for my car tracking records which I authorized tracking company to give them . Sometimes it's better not to have an insurance at all.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 May 2020, 10:49Dear DeLee N,
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
Our Market Conduct Team will be providing you with more detailed feedback on your claim within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
Our Market Conduct Team will be providing you with more detailed feedback on your claim within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply18 May 2020, 10:49
Official
Dear DeLee N,
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
Our Market Conduct Team will be providing you with more detailed feedback on your claim within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
Our Market Conduct Team will be providing you with more detailed feedback on your claim within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
19 May 2020, 09:22Dear DeLee N,
Thank you for your post. We appreciate the opportunity to assure you that we strive for excellent customer service at all times.
Rest assured that all valid claims are settled within the shortest possible time. Where the facts of a claim prove more difficult to verify, the process can sometimes take a bit longer. For your claim to be successful, it has to fall inside of the policy requirements.
Our Market Conduct Team has already looked into your concern and will provide you with clarity on your claim outcome shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Kind regards,
The PMD Team
Prime South Africa's reply19 May 2020, 09:22
Official
Dear DeLee N,
Thank you for your post. We appreciate the opportunity to assure you that we strive for excellent customer service at all times.
Rest assured that all valid claims are settled within the shortest possible time. Where the facts of a claim prove more difficult to verify, the process can sometimes take a bit longer. For your claim to be successful, it has to fall inside of the policy requirements.
Our Market Conduct Team has already looked into your concern and will provide you with clarity on your claim outcome shortly.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Kind regards,
The PMD Team