I would like to express my disappointment regarding the handling of my claim for my cracked front window, which I submitted on Friday

I would like to express my disappointment regarding the handling of my claim for my cracked front window, which I submitted on Friday. Since lodging the claim, I have constantly had to follow up myself, and unfortunately I do not feel that my matter is being treated with the urgency or seriousness it deserves. In addition, I have received conflicting information from different consultants, which has been both frustrating and concerning. A vehicle window is a relatively small claim, yet the experience has already been extremely disappointing. This honestly raises concerns for me about how I would be treated in the event of a major accident or more serious claim. As a paying client, I expect efficient communication, consistency, and a reasonable turnaround time when assistance is required. At this stage, I am questioning whether it makes sense for me to continue paying premiums if this is the level of service I can expect when I need support.