rN
rodger N
1 reviews | Active since Feb 2020
07 Apr 2021, 15:42
I will not recommend anybody to insure their vehicles through this company!!!
This is the worse insurance I've ever dealt with in my life! They've towed my vehicle on Monday and they refused to give me a courtesy vehicle while am paying for it on the cover!!! They've got incompetency staff including their Client Liaison Manager Carian. When I ask to speak to someone senior she refused! I spoke to about 4 clients services ladies and none of them could help me. The towing services was recommended by them but they could not even help. Their client services officers were Mochaki, Busi, Hlumela, Laurender, Yvonne and Nombulelo.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
07 Apr 2021, 16:28Dear Rodger N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Apr 2021, 16:28
Official
Dear Rodger N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
rN
rodger N's updateReviewer Update
07 Apr 2021, 16:33So I must wait another extra 2 days after the two days of lost production? That will be 4 days of lost production!!! Really? Who will pay me for this lost days??? You are robbing consumers this is a ****!!!
rN
rodger N's update07 Apr 2021, 16:33
Reviewer Update
So I must wait another extra 2 days after the two days of lost production? That will be 4 days of lost production!!! Really? Who will pay me for this lost days??? You are robbing consumers this is a ****!!!
Prime South Africa's replyOfficial
09 Apr 2021, 14:46Dear Rodger N
Thank you for raising your disquiet- we value all feedback from our policyholders as we strive to offer world class service.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. We are confident that the requirements to make use of the car hire benefit are clearly set out for clients to fami****ise themselves therewith. We are pleased to confirm that the car hire was successfully arranged for your collection.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply09 Apr 2021, 14:46
Official
Dear Rodger N
Thank you for raising your disquiet- we value all feedback from our policyholders as we strive to offer world class service.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. We are confident that the requirements to make use of the car hire benefit are clearly set out for clients to fami****ise themselves therewith. We are pleased to confirm that the car hire was successfully arranged for your collection.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions like interest rate hikes, inflation or a falling Rand, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team