I will never recommend PMD to anyone

Item: Prime South Africa
Rating: 1
Author: Thokozani X

I’m a client who’s never missed any premium. There was a very drunk guy who bumped into my car and my witnesses are Police Officers who even drafted an accident report for me. I logged a claim with PMD and submitted all required documentation. It took them about a month and a few weeks till they got back to me stating that my claim has been rejected.

Claim was rejected because the guy who bumped into me advised that he will give me the money for excess since he doesn’t have any insurance. The guy and I agreed on that. But now PMD is rejecting my claim because of that.

I DO NOT RECOMMEND PMD to anyone. I would rather die like a dog than to have PMD as my insurer.

I am really not happy. On top of that PMD stated that I have to pay R2700.00 for the release of my vehicle at their storage facilities. Can somebody help me with immediate effect. I am honestly not happy.

Your assistance will be much appreciated. I need my car to be fixed.

Helpful (0)

Replies (3)

Prime South Africa's replyOfficial

06 May 2020, 12:25

Dear Thokozani X,

We appreciate the time you have taken to bring your frustration to our attention and fully empathise with your position.

Your disquiet is important to us and our Market Conduct Team will provide you with further detail regarding the outcome of your claim within 48 hours .

Assuring you of our best continued endeavours on your behalf.

Kind regards,
The PMD Team

Prime South Africa's reply06 May 2020, 12:25

Official

Thokozani X's updateReviewer Update

06 May 2020, 13:44

I just want my car to be fixed. This is not fair and doesn’t make sense. I’ve never missed a premium. You can’t just reject my claim cause of that reason. This is wrong. If I knew about this from the start

I promise I wasn’t gonna sign up with PMD. I would rather stay without insurance.

Urgent assistance is really needed. I need to use my car. I’ve been waiting and waiting for a month and a few weeks. This is not right.

Thokozani X's update06 May 2020, 13:44

Reviewer Update

Prime South Africa's replyOfficial

11 May 2020, 08:02

Dear Thokozani X,

Thank you for alerting us to your query.

At PMD we strive to ensure that all clients enjoy world-class client service. We appreciate that you have provided us with an opportunity to look into your displeasure with the outcome of your claim.

As all claims are fairly validated based on principles of Treating Customers Fairly and the policy wording, we are of the view that the decision to reject your claim is accurate and can be upheld.

Nonetheless, our Market Conduct Team will provide you with a detailed explanation regarding the matter.

It will no doubt reassure you to be reminded that PMD never requires you to bear the costliness of the fitment and monthly charge of a vehicle tracker unit.

Kind regards,

The PMD Team

Prime South Africa's reply11 May 2020, 08:02