L
Lebogang

1 reviews | Active since Apr 2022

22 Apr 2022, 12:53

I went to centurion ...

I went to centurion to change my windscreen of which they said i must pay access of R940, when i arrived there after an hour I was told the glass they ordered was wrong and if they have to order another the access will have to change so i waited and indeed they said i must now pay R2000 money i didn't have so moral ofbthe story is im still driving my car with a windscreen crack and it's getting worse day by day

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Replies (2)
Prime South Africa
Prime South Africa's reply22 Apr 2022, 13:36
Official
DearLebogang L,
Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team
Prime South Africa
Prime South Africa's reply26 Apr 2022, 17:09
Official
 Dear Lebogang L,  Thank you for your post. We value all feedback from our policyholders as we strive to offer world-class service.  
 At PMD, we are proud to be able to provide South Africans with affordable insurance products that cater to their motoring needs despite inflation and the increased cost of motor vehicle accidents. As you are aware, under your windscreen benefit, we will cover 75% of the cost of replacement on the glass.  It will no doubt delight you to note that we have entered into a Service Level Agreement with Glasfit to ensure that our policyholders are afforded the best industry prices for the replacement of their windscreens. This was done with the hope of providing our policyholders with greater peace of mind.  Our Market Conduct Team has confirmed that they have been in contact with you and will provide you with comprehensive feedback on your matter. 
 PMD provides a range of affordable insurance products with greater benefits and limited exclusions to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.
 
Assuring you of our continued best endeavours on your behalf.  Kind regards PMD Team.