MM
Mabo M
1 reviews | Active since Dec 2021
06 May 2022, 09:18
I was stuck on the s...
I was stuck on the side of the road with a flat tyre and I called them they did not pick up or respond to my emergency call
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
06 May 2022, 09:30Dear Mabo M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply06 May 2022, 09:30
Official
Dear Mabo M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
10 May 2022, 15:46Dear Mabo M,
Thank you for your feedback - we value hearing from our policyholders as the welfare and safety of our clients is of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met. The matter has been escalated to our Towing and Roadside Assistance Team where a thorough investigation is being conducted.
Our Market Conduct Team confirms that they will contact you shortly to provide you with detailed correspondence regarding the outcome of the investigation.
It will no doubt delight you to know that PMD, in addition to our 24-hour nation-wide roadside assistance, offer a transport benefit to see you home safely.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply10 May 2022, 15:46
Official
Dear Mabo M,
Thank you for your feedback - we value hearing from our policyholders as the welfare and safety of our clients is of utmost importance to us.
We regret to learn that your expectations surrounding our roadside assistance were not met. The matter has been escalated to our Towing and Roadside Assistance Team where a thorough investigation is being conducted.
Our Market Conduct Team confirms that they will contact you shortly to provide you with detailed correspondence regarding the outcome of the investigation.
It will no doubt delight you to know that PMD, in addition to our 24-hour nation-wide roadside assistance, offer a transport benefit to see you home safely.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team