VM
Valentine M
1 reviews | Active since Mar 2026
17 Mar 2026, 12:53
I was promised a discount in my premium if I successfully refer a friend
I was promised a discount in my premium if I successfully refer a friend . I did that but the discount was not affected. I called Thulare, after my first premium and was promised that it will be rectified but 5 months later I’m yet to get assistance.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
17 Mar 2026, 15:29Hello Valentine, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply17 Mar 2026, 15:29
Official
Hello Valentine, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
19 Mar 2026, 11:37Hello Valentine V,
Thank you for taking the time to share your experience, and for referring a friend to us – we genuinely appreciate your support. We value all input as it helps us improve and better serve our clients.
Our records show that the referral discount was not app**** earlier because the friend you referred to us only recently decided to take up the cover. The discount will now be processed and reflected on your next premium in line with the referral terms.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience, and for referring a friend to us – we genuinely appreciate your support. We value all input as it helps us improve and better serve our clients.
Our records show that the referral discount was not app**** earlier because the friend you referred to us only recently decided to take up the cover. The discount will now be processed and reflected on your next premium in line with the referral terms.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply19 Mar 2026, 11:37
Official
Hello Valentine V,
Thank you for taking the time to share your experience, and for referring a friend to us – we genuinely appreciate your support. We value all input as it helps us improve and better serve our clients.
Our records show that the referral discount was not app**** earlier because the friend you referred to us only recently decided to take up the cover. The discount will now be processed and reflected on your next premium in line with the referral terms.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience, and for referring a friend to us – we genuinely appreciate your support. We value all input as it helps us improve and better serve our clients.
Our records show that the referral discount was not app**** earlier because the friend you referred to us only recently decided to take up the cover. The discount will now be processed and reflected on your next premium in line with the referral terms.
Prime is dedicated to offering value-for-money insurance products paired with compassionate and professional service, ensuring peace of mind for all our clients.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team