I was never ready for such a service

I never thought that I would see myself here after such a great service with PMD when joining and etc, it is now almost a month since I have submitted my claim and I am still waiting. Despite may red flags that I will share one day, I'm just not happy with the back and forth. I would leave a message to ask for the technician to call me back but she would never as I wanted the updated. There is just too much happening that I am not happy with, till today nothing tangible. I didn't know that PMD doesn't even go to the police station to get the accident report, to my surprise that's what they told me I can only imagine if one was hurt after the accident, that delayed by many weeks because they can't I had to travel from another province so I can get it myself.