LL
Lefu L
1 reviews | Active since Dec 2023
03 Apr 2026, 10:56
I was in a car accident
The worst insurance that I had.. I regret to have it as my insurance
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Apr 2026, 18:29Hello Lefu, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply03 Apr 2026, 18:29
Official
Hello Lefu, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
08 Apr 2026, 16:25Hello Lefu,
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience.
At Prime, we take pride in ensuring fair and transparent claim outcomes. This includes taking the necessary steps to ensure that our cover works the way we have led our clients to believe during the sales process.
After considering the matter, we can confirm that your claim outcome was based on the terms of your policy and the information gathered during the assessment of your accident. We do, however, fully appreciate that this doesn’t take away from the impact the incident and the decision have had on you, and we’ve already revisited your concern internally to make sure you’ve been given clear feedback and support on what was decided and why.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Isn't it reassuring to know that Prime’s Reduce-to-Zero Excess benefit helps clients save when it matters most?
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply08 Apr 2026, 16:25
Official
Hello Lefu,
Thank you for taking the time to share your experience.
Thank you for taking the time to share your experience.
At Prime, we take pride in ensuring fair and transparent claim outcomes. This includes taking the necessary steps to ensure that our cover works the way we have led our clients to believe during the sales process.
After considering the matter, we can confirm that your claim outcome was based on the terms of your policy and the information gathered during the assessment of your accident. We do, however, fully appreciate that this doesn’t take away from the impact the incident and the decision have had on you, and we’ve already revisited your concern internally to make sure you’ve been given clear feedback and support on what was decided and why.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Isn't it reassuring to know that Prime’s Reduce-to-Zero Excess benefit helps clients save when it matters most?
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team