ZD
Zama D
1 reviews | Active since Mar 2025
22 Jan 2026, 01:54
I was getting calls daily to confirm when I will pay excess fee but after payment I was told within 48hours I will get sms to take the car for repairs, 3weeks later I am calling daily but no 1 has an answer, they keep on saying they are waiting for a quot
Worst experience of claim after paying excess fee there is no communication
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 Jan 2026, 07:05Hello Zama , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Jan 2026, 07:05
Official
Hello Zama , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
28 Jan 2026, 09:18Hello Zama Z,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it can be to experience delays in the repair process, especially after fulfilling your responsibilities as a client. At Prime SA, we are committed to providing efficient service, ensuring that all claims are handled swiftly with care and professionalism.
The quote for your vehicle repair has been received and approved, and the authorisation letter has been sent to the repairer to proceed with the necessary work. Our internal complaints team will also contact you shortly to provide further feedback.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it can be to experience delays in the repair process, especially after fulfilling your responsibilities as a client. At Prime SA, we are committed to providing efficient service, ensuring that all claims are handled swiftly with care and professionalism.
The quote for your vehicle repair has been received and approved, and the authorisation letter has been sent to the repairer to proceed with the necessary work. Our internal complaints team will also contact you shortly to provide further feedback.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Jan 2026, 09:18
Official
Hello Zama Z,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it can be to experience delays in the repair process, especially after fulfilling your responsibilities as a client. At Prime SA, we are committed to providing efficient service, ensuring that all claims are handled swiftly with care and professionalism.
The quote for your vehicle repair has been received and approved, and the authorisation letter has been sent to the repairer to proceed with the necessary work. Our internal complaints team will also contact you shortly to provide further feedback.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
We understand how frustrating it can be to experience delays in the repair process, especially after fulfilling your responsibilities as a client. At Prime SA, we are committed to providing efficient service, ensuring that all claims are handled swiftly with care and professionalism.
The quote for your vehicle repair has been received and approved, and the authorisation letter has been sent to the repairer to proceed with the necessary work. Our internal complaints team will also contact you shortly to provide further feedback.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team