GM
Gladwin M
1 reviews | Active since Apr 2023
14 Mar 2024, 16:11
I took my car to Motor Accident Group on the 26 February 2024 for a repair on the rear bumper however I only received my car back today having an airbag light on the dashboard
I took my car to Motor Accident Group on the 26 February 2024 for a repair on the rear bumper however I only received my car back today having an airbag light on the dashboard. Prime Meridian Direct failed to authorize the repairer to take my car to VW to clear the error on the dashboard. I was the one who kept on calling for updates and Prime Meridian Direct have been dishonest with me through the journey of my car bumper being fixed. I would not recommend anybody using it because they are not professional at all.
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Replies (3)
Prime South Africa's replyOfficial
15 Mar 2024, 11:05 Dear Gladwin
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply15 Mar 2024, 11:05
Official
Dear Gladwin
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 Mar 2024, 12:04Hello Gladwin
Thank you for your post.
At PMD we pride ourselves in ensuring that all incident related damages are repaired and that vehicles are returned to clients in a good, repaired condition. Understandably, any damage that is not related to the incident claimed for is not covered.
At PMD we pride ourselves in ensuring that all incident related damages are repaired and that vehicles are returned to clients in a good, repaired condition. Understandably, any damage that is not related to the incident claimed for is not covered.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 Mar 2024, 12:04
Official
Hello Gladwin
Thank you for your post.
At PMD we pride ourselves in ensuring that all incident related damages are repaired and that vehicles are returned to clients in a good, repaired condition. Understandably, any damage that is not related to the incident claimed for is not covered.
At PMD we pride ourselves in ensuring that all incident related damages are repaired and that vehicles are returned to clients in a good, repaired condition. Understandably, any damage that is not related to the incident claimed for is not covered.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24 month fixed premium guarantee on all claim free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
GM
Gladwin M's updateReviewer Update
20 Mar 2024, 18:36I understand the part that speak about any damage that is not related to the claim is not covered however my vehicle went to the repair shop without having the airbag light and after fetching it, it suddenly has the airbag light on the dashboard.
You can distance yourselves from the damage all you want but I hold you 100% responsible for the damage as you are the one's who chose the repairer not me.
I cannot believe that you do not want to take responsibility for this. I will take this further to the Ombudsman. I am truly disappointed indeed.
You can distance yourselves from the damage all you want but I hold you 100% responsible for the damage as you are the one's who chose the repairer not me.
I cannot believe that you do not want to take responsibility for this. I will take this further to the Ombudsman. I am truly disappointed indeed.
GM
Gladwin M's update20 Mar 2024, 18:36
Reviewer Update
I understand the part that speak about any damage that is not related to the claim is not covered however my vehicle went to the repair shop without having the airbag light and after fetching it, it suddenly has the airbag light on the dashboard.
You can distance yourselves from the damage all you want but I hold you 100% responsible for the damage as you are the one's who chose the repairer not me.
I cannot believe that you do not want to take responsibility for this. I will take this further to the Ombudsman. I am truly disappointed indeed.
You can distance yourselves from the damage all you want but I hold you 100% responsible for the damage as you are the one's who chose the repairer not me.
I cannot believe that you do not want to take responsibility for this. I will take this further to the Ombudsman. I am truly disappointed indeed.