SP
Shane P
1 reviews | Active since Sept 2021
26 Nov 2023, 08:52
I requested to cancel the insurance, and i was assisted however everything was canceled on the call but there was no confirmation of cancelation sent to me and now today i receive an sms that debit order will go of in a few days
I requested to cancel the insurance, and i was assisted however everything was canceled on the call but there was no confirmation of cancelation sent to me and now today i receive an sms that debit order will go of in a few days. And i was told the policy has been canceled. I don't have my car yet and debit order going of soon.
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Prime South Africa's replyOfficial
28 Nov 2023, 15:02 Dear Shane Stephan P
Thank you for your post. We regret losing you as part of the PMD family.
Our aim is to provide world-class service to our policyholders during every interaction.
A review of our system confirms that you were assisted with the cancelation of your policy. Our system sent you an automated SMS reminder that the debit order would go off at the agreed date before the cancelation process was finalized.
We are pleased to confirm that the scheduled debit has been canceled.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. We regret losing you as part of the PMD family.
Our aim is to provide world-class service to our policyholders during every interaction.
A review of our system confirms that you were assisted with the cancelation of your policy. Our system sent you an automated SMS reminder that the debit order would go off at the agreed date before the cancelation process was finalized.
We are pleased to confirm that the scheduled debit has been canceled.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply28 Nov 2023, 15:02
Official
Dear Shane Stephan P
Thank you for your post. We regret losing you as part of the PMD family.
Our aim is to provide world-class service to our policyholders during every interaction.
A review of our system confirms that you were assisted with the cancelation of your policy. Our system sent you an automated SMS reminder that the debit order would go off at the agreed date before the cancelation process was finalized.
We are pleased to confirm that the scheduled debit has been canceled.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. We regret losing you as part of the PMD family.
Our aim is to provide world-class service to our policyholders during every interaction.
A review of our system confirms that you were assisted with the cancelation of your policy. Our system sent you an automated SMS reminder that the debit order would go off at the agreed date before the cancelation process was finalized.
We are pleased to confirm that the scheduled debit has been canceled.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team