I regret to take insurance policy with PMD

<p>15 June 2016 was involved in accident all procedure set out was followed though I waited for more than 4 hours for my car to be towed away. Claim was lodged on the 17 (CL ********** 67) with all required documents except for Accident Report that wasn't in possession. The guy called Ryan at claim department PMD assisted me and estimated 10 days to a month for my claim to be finalised and throughout the process he would update me in every progress he made to the claim, on 24 he sent me SMS to say my claim had good progress its entering phase 2 & its been sent to Desktop Review and I was pleased with the smoothy run of my claim and I salute Him.</p> <p>The lady by name of Sharon Harichund who sent me SMS on the 27 June to say she is my technical claim assistant ,she will contact me the following day of which she did and ask me questions that I answered.she ask me to email her my licence,ID ,proof of residence which was already submitted when the claim was lodged but she claim not to receive any of that while I know I did except Accident report that I had to call the police station to help me with and on the 29 I had to call ask if she get my email, she claim not to receive it. I email again and she confirm to have it. I ask, how long will it take her to finish her validation process she estimate a month to be the duration and she promised to inform me of the progress once a week after that she never called me I had to call her on the 4th of july....by then she keep on asking me the very same thing that I gave in writting ant telephonically to her. She ask me copy of service record of the Vehicle and the people's contact that were travelling with me then I emailed to her on that same day.</p> <p>This lady never update me non call me unless if I gave her call first and the same she will ask. On the 12 July I had to call her again to find out the progress but still nothing tangible took place. I got crossed that day when she ask me about the where about of accident and proof of residence that she had long ago. I ask to talk to her supervisor by the name of Tamaryn who also could give me the reason why things are not progressing she then promised to assist Sharon to make it a point that my claim will be prioritised so to finalised it, to my surprise after this conversation with both of them I get an update SMS to say there is progress we receive very important document(s) Accident Report and how on earth is that a progress while I sent them the documents on the 29 June. On the 14 July I sent email for her to request my phone calls from my service provider. The 27 July Sharon still had no different version of what I know on my claim....excuses ...excuses and when I ask her why is she taking long with my claim she will tell the same song she have been singing and to my surprise she claim that my claim was handed over to her on the 06 July and I have been witholding to tell her the number I used to call on the day of accident and if it's prepaid or contract while that I sent her on the 4th July and the accident report has names and contact of the people. I ask when will she get the record from vodacom she said it can take a month and when she get that she will be done with her validation as she will be able to confirm my whereabout & tower pin point i passed by the day of accident then she will write her recommendations to the insurer.</p> <p> </p> <p>On the same day of 27 I call PMD in attempt to find out from the people who work with the service provider concerning phone records likely I find a guy by the name of Rudy.He told me they sent out my affidavit and all the necessary documents to the provider and the provider has responded and they have paid the amount required and within 3 days they will have the records.</p> <p>On the 29 Sharon for the first time called me on her own after I took my concern to my lawyer and she ask me who did I called after the accident I told her I mighty have called my family or police first. She called people I was with and one of them came to me to say my insurance called her but she was disturbed when she was asked if I was drunk and she reply by saying " no, He doesn't even drink alcohol" but she felt that Sharon was trying to make her say I was drunk when Sharon insisted that she should tell her(Sharon) if I was drunk. And for the record I don't drink alcohol.</p> <p>On the 10 August I got SMS to say an on scene technician has been appointed to visit my location for PMD to better understand my claim and I will SHORTLY BE CONTACTED to make arrangement of day and time suitable to me for the person to come to me and that hasn't happen then on the 11 August I called PMD to find out what is what then was told Sharon is not around she be given a message to call me back I waited then I had to call again this time around am told Sharon is no longer with the company since 31July, while am sitting in the dark holping that my claims its nearing the final decision but no people are sitting at PMD driving their family to where they wanna be while am struggling to move from Postmasburg (Northern Cape) to Venda (Limpopo) home .</p> <p>I then ask to talk to talk to Tamaryn Sharon's supervisor and turn not to be available on the day but was told that a message was left for her to call me back that never happen throughout the day.</p> <p>I phoned Tamaryn again on the 12 August couldn't talk to her but I was told my claim is now by the guy named Lewi,,,I spoke to him he promised to assist me to his best and I also spoke to his supervisor her name is Erika who assure me best possible help.....</p> <p> </p> <p>PMD its a company not to be trusted I think they just don't want to pay their Clients they treat client as ********* trying to do all they can possible do to find excuses not to fulfill they sweet promise they give a day client took policy with them. Their service its weird irrespective of what policy one take from 3 categories they have. I for one not complaining of undisclosed of policy like i ntice with other client. My claim its been treated unfairly in sense that i have been taken post to post in what i seems to be tactics to delay taking decision when one does all required to do & here I am paying so much money for nothing. Somewhere somehow I feel that PMD doesn't in anyway value us their customers as they said.</p> <p>Sharon Harichund and her Supervisor Tamaryn I can say this thousand time I got a horrible service one cloud ever think of in a way that I thought they are *********** superior and subordinate.</p> <p>To the motorist out there I will boldly say don't waste your money on this untrusted company.</p>