I regret taking this insurance

my mom submitted a claim with them and approved the claim and sent the car to Renew it in Rivonia, the car fell apart within 2 days, i called the insurance numerous times hey keep on sending my mom back and forth and the car is getting more damaged, on top of that their repairs company replaced my mom's new battery with an old battery, they don't even bother calling my mom to follow up nothing, when i call them they told me the car must be taken back to Renew it, which she did when she got there Renew it says it's the insurance company that needs to give them the go ahead, she went there 4 times already wasting her own petrol and time without any help. i regret introducing them to Prime meridian. they know how to debit money but can't give their clients good service.