TH
Thembisile H
1 reviews | Active since May 2023
01 Mar 2025, 08:05
I referred someone a...
I referred someone and to my surprise they didn’t reduce my premium like they promised
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Mar 2025, 10:02Dear Thembisile ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply03 Mar 2025, 10:02
Official
Dear Thembisile ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
02 Apr 2025, 12:16 Hello Thembisile,
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To address your concern, the referral campaign applies to referrals captured at the time of or before the sale is processed. Unfortunately, if a referral is provided after the sale has been finalised, the discount cannot be app****.
Our Market Conduct Department will reach out to you shortly to provide further clarification and assist with any unresolved matters.
At Prime, we pride ourselves on offering innovative features like reducing excess and growing cover, ensuring our clients receive exceptional value and peace of mind.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To address your concern, the referral campaign applies to referrals captured at the time of or before the sale is processed. Unfortunately, if a referral is provided after the sale has been finalised, the discount cannot be app****.
Our Market Conduct Department will reach out to you shortly to provide further clarification and assist with any unresolved matters.
At Prime, we pride ourselves on offering innovative features like reducing excess and growing cover, ensuring our clients receive exceptional value and peace of mind.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Apr 2025, 12:16
Official
Hello Thembisile,
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To address your concern, the referral campaign applies to referrals captured at the time of or before the sale is processed. Unfortunately, if a referral is provided after the sale has been finalised, the discount cannot be app****.
Our Market Conduct Department will reach out to you shortly to provide further clarification and assist with any unresolved matters.
At Prime, we pride ourselves on offering innovative features like reducing excess and growing cover, ensuring our clients receive exceptional value and peace of mind.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment.
At Prime, we are committed to providing transparent and fair outcomes for all our clients, and we value your feedback as it helps us improve.
To address your concern, the referral campaign applies to referrals captured at the time of or before the sale is processed. Unfortunately, if a referral is provided after the sale has been finalised, the discount cannot be app****.
Our Market Conduct Department will reach out to you shortly to provide further clarification and assist with any unresolved matters.
At Prime, we pride ourselves on offering innovative features like reducing excess and growing cover, ensuring our clients receive exceptional value and peace of mind.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team