PB
Priscilla B
1 reviews | Active since Sept 2025
18 Sept 2025, 17:48
I put a claim in the...
I put a claim in the last 6months and the access was too much.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Sept 2025, 07:18Hello Priscilla , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply19 Sept 2025, 07:18
Official
Hello Priscilla , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
25 Sept 2025, 11:50Hello Priscilla P,
Thank you for taking the time to post.
At Prime, we are committed to transparency and ensuring our clients are fully informed upfront during the sales process about any excesses that may apply. This empowers you to make confident, well-informed decisions.
When a claim is lodged, we initially provide details of a provisional excess that may be applicable. During the validation process, however, we also conduct a thorough review to ensure that only the relevant and fair excesses, based on the specific circumstances of the claim, are app****. We note that you decided not to continue with the claims process.
Our Market Conduct Team has already reached out to you and will provide you with a detailed answer to your questions.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply25 Sept 2025, 11:50
Official
Hello Priscilla P,
Thank you for taking the time to post.
At Prime, we are committed to transparency and ensuring our clients are fully informed upfront during the sales process about any excesses that may apply. This empowers you to make confident, well-informed decisions.
When a claim is lodged, we initially provide details of a provisional excess that may be applicable. During the validation process, however, we also conduct a thorough review to ensure that only the relevant and fair excesses, based on the specific circumstances of the claim, are app****. We note that you decided not to continue with the claims process.
Our Market Conduct Team has already reached out to you and will provide you with a detailed answer to your questions.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team