I processed a claim for my lost car keys,explained to them that the keys broke and I kept it at home,when I looked for them so I can get it fixed,I couldn’t find it,I somehow lost it then I proceeded with the claim,now they’re declining because the key wa

Hello Mthokozisi M,

Thank you for your post, we value all feedback as we continuously strive to improve our service.

We take pride in quickly approving all valid claims. We unfortunately cannot provide cover where a claim falls outside of the policy. 

Our Market Conduct Team will contact you shortly to provide you with detailed correspondence regarding the outcome of the investigation.

Prime offers a fixed premium for 2 years on claim-free policies! You can obtain a quote through our user-friendly website at www.prime.co.za

Assuring you of our continued best endeavours.

Kind Regards,
The Prime SA Team