dd
delton.star.nd delton.star.nd
1 reviews | Active since Jun 2016
28 Nov 2022, 13:15
I NEED MY CAR ON THE 2ND DECEMBER 2022
The delays and endless processes by PMD insurance i find it disturbing and not considering the needs of the customer. My car has been away since the 16th September 2022 and now I'm told that its canopy will be available on the 30th December 2022. I find their way of doing things not catering for my needs as a customer. I really need that car this week, on the 2nd December 2022, because its absence has let my business down and my Patience has run out. Kindly assist in this regard and consider my concerns.
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Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
28 Nov 2022, 14:14Dear Tshego N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply28 Nov 2022, 14:14
Official
Dear Tshego N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
dd
delton.star.nd delton.star.nd's updateReviewer Update
28 Nov 2022, 15:12Thank you for the quick response. I wish you could do the same with emails. Your response is noted. Will be waiting for your positive results
dd
delton.star.nd delton.star.nd's update28 Nov 2022, 15:12
Reviewer Update
Thank you for the quick response. I wish you could do the same with emails. Your response is noted. Will be waiting for your positive results
dd
delton.star.nd delton.star.nd's updateReviewer Update
30 Nov 2022, 08:37Good morning PMD insurance
I hope this writing finds you well.
Did the canopy supplier delivered the canopy as per your previous communications?
Please note that on the 2nd December 2022. I will be at the Bradbury's penalbeater workshop in Polokwane for car collection, and Iam not ready for any extensions.
Thank you
Hoping to hear from you ASAP
Regards
Mathebula FN
***
I hope this writing finds you well.
Did the canopy supplier delivered the canopy as per your previous communications?
Please note that on the 2nd December 2022. I will be at the Bradbury's penalbeater workshop in Polokwane for car collection, and Iam not ready for any extensions.
Thank you
Hoping to hear from you ASAP
Regards
Mathebula FN
***
dd
delton.star.nd delton.star.nd's update30 Nov 2022, 08:37
Reviewer Update
Good morning PMD insurance
I hope this writing finds you well.
Did the canopy supplier delivered the canopy as per your previous communications?
Please note that on the 2nd December 2022. I will be at the Bradbury's penalbeater workshop in Polokwane for car collection, and Iam not ready for any extensions.
Thank you
Hoping to hear from you ASAP
Regards
Mathebula FN
***
I hope this writing finds you well.
Did the canopy supplier delivered the canopy as per your previous communications?
Please note that on the 2nd December 2022. I will be at the Bradbury's penalbeater workshop in Polokwane for car collection, and Iam not ready for any extensions.
Thank you
Hoping to hear from you ASAP
Regards
Mathebula FN
***
Prime South Africa's replyOfficial
01 Dec 2022, 09:40Dear Tshego N,
We appreciate your post informing us of your unease regarding the duration of your claim settlement.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved.
Unfortunately, external factors beyond ours and the repairer’s control can affect the duration of the repair of a vehicle. We are pleased to inform that our engagement with the repairer confirms that the vehicle repair is complete and they are awaiting the canopy to arrive. The supplier has confirmed that the canopy will arrive early next week.
Our Market Conduct Team will send a detailed correspondence explaining the repair process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply01 Dec 2022, 09:40
Official
Dear Tshego N,
We appreciate your post informing us of your unease regarding the duration of your claim settlement.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved.
At PMD we pride ourselves in paying out all valid claims are pleased to confirm that your claim was approved.
Unfortunately, external factors beyond ours and the repairer’s control can affect the duration of the repair of a vehicle. We are pleased to inform that our engagement with the repairer confirms that the vehicle repair is complete and they are awaiting the canopy to arrive. The supplier has confirmed that the canopy will arrive early next week.
Our Market Conduct Team will send a detailed correspondence explaining the repair process.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team