I need assistance with the battery this morning, the agent that answered the call was very helpful and made sure I received help within 5 minutes after I had logged the call

I need assistance with the battery this morning, the agent that answered the call was very helpful and made sure I received help within 5 minutes after I had logged the call. She also called afterwards to ensure that I was assisted. I didn’t get her name but the call was logged at 06:47. Thank you for your help truly!