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Matshinge M
1 reviews | Active since Dec 2024
14 Nov 2025, 03:31
I made a claim even ...
I made a claim even know my case is not attended
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
14 Nov 2025, 07:09 Hello Matshinge , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply14 Nov 2025, 07:09
Official
Hello Matshinge , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
20 Nov 2025, 08:14 Hello Matshinge M,
Thank you for sharing your feedback with us.
At Prime, we value hearing from our clients, as it helps us continuously improve our service.
We understand that insurance processes can sometimes feel complex, and we are committed to keeping things simple and transparent.
Our records show that your claim has been approved and we were waiting for the signed Agreement of Loss in order to process payment. Once we received it, payment was made the next working day and should already reflect in your account.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your feedback with us.
At Prime, we value hearing from our clients, as it helps us continuously improve our service.
We understand that insurance processes can sometimes feel complex, and we are committed to keeping things simple and transparent.
Our records show that your claim has been approved and we were waiting for the signed Agreement of Loss in order to process payment. Once we received it, payment was made the next working day and should already reflect in your account.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply20 Nov 2025, 08:14
Official
Hello Matshinge M,
Thank you for sharing your feedback with us.
At Prime, we value hearing from our clients, as it helps us continuously improve our service.
We understand that insurance processes can sometimes feel complex, and we are committed to keeping things simple and transparent.
Our records show that your claim has been approved and we were waiting for the signed Agreement of Loss in order to process payment. Once we received it, payment was made the next working day and should already reflect in your account.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for sharing your feedback with us.
At Prime, we value hearing from our clients, as it helps us continuously improve our service.
We understand that insurance processes can sometimes feel complex, and we are committed to keeping things simple and transparent.
Our records show that your claim has been approved and we were waiting for the signed Agreement of Loss in order to process payment. Once we received it, payment was made the next working day and should already reflect in your account.
At Prime, we take pride in offering simple, professional, and compassionate service. Our tailored insurance products are designed to meet your needs and provide peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team