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Mari Keo Mavimbela keomavimbela
1 reviews | Active since Jun 2024
08 Apr 2026, 06:29
I joined their insurance they already debited my money as agreed but now the policy is not active because their app has errors I can't upload pictures they gave me their WhatsApp number it's say invalid number at some point their app said can't upload pic
I joined their insurance they already debited my money as agreed but now the policy is not active because their app has errors I can't upload pictures they gave me their WhatsApp number it's say invalid number at some point their app said can't upload picture it's more than 15kb. So should I get an accident now I'll be told that I'm not covered because I didn't send pictures and I tried calling then regarding the issue and I'm still not getting any help it's been 2 weeks now
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
08 Apr 2026, 08:22Hello Keo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply08 Apr 2026, 08:22
Official
Hello Keo, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
10 Apr 2026, 18:20Hello Mari M,
Thank you for your post. We recognise how worrying any uncer*****y around your policy can be.
At Prime, fair treatment comes first. The pre‑inspection photo step helps us keep premiums affordable while making the process quicker and easier for our clients. We would also make sure that if a system issue ever occurs and you’ve submitted your photos, we would never hold you accountable.
Our records show that your photos were initially uploaded via the App, but they didn’t meet the required criteria. Our team contacted you immediately to assist and your cover is now active after the correct photos have been uploaded.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply10 Apr 2026, 18:20
Official
Hello Mari M,
Thank you for your post. We recognise how worrying any uncer*****y around your policy can be.
At Prime, fair treatment comes first. The pre‑inspection photo step helps us keep premiums affordable while making the process quicker and easier for our clients. We would also make sure that if a system issue ever occurs and you’ve submitted your photos, we would never hold you accountable.
Our records show that your photos were initially uploaded via the App, but they didn’t meet the required criteria. Our team contacted you immediately to assist and your cover is now active after the correct photos have been uploaded.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team