MRMN
Mrs Rosinah Molotsi Ntsaem
1 reviews | Active since Oct 2021
31 Oct 2021, 18:42
I involved PMD Insurance for my 3 cars on the 26
I involved PMD Insurance for my 3 cars on the 26.10.2021 and was told that everything will be confirmed only after submitting all the required outstanding pictures/documents to be effected from 01.11.2021 Unfortunately the 3 policies were CANCELLED on 29.10.2021 I received 3 SMS confirming the cancellation on the same day. To my suprise my account was debited on 31.10.2021 for the 3 CANCELLED policies. WHY??
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Replies (2)
Prime South Africa's replyOfficial
31 Oct 2021, 22:08Dear Mrs M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply31 Oct 2021, 22:08
Official
Dear Mrs M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
04 Nov 2021, 13:33Dear Mrs M,
Thank you for taking the time to bring your query to our attention.
Rest assured that at PMD we pride ourselves on attending to customer requests timeously.
We note that although your policy was cancelled promptly, your request was only made after the debit order had already been processed with the bank. Nonetheless, a request has already been submitted for your premiums to be refunded to you.
We are sad to see you go and hope to be of service again in the future.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Nov 2021, 13:33
Official
Dear Mrs M,
Thank you for taking the time to bring your query to our attention.
Rest assured that at PMD we pride ourselves on attending to customer requests timeously.
We note that although your policy was cancelled promptly, your request was only made after the debit order had already been processed with the bank. Nonetheless, a request has already been submitted for your premiums to be refunded to you.
We are sad to see you go and hope to be of service again in the future.
It is most comforting to know that with PMD’s Comprehensive policy, you are guaranteed to enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team