I have put a claim for my windscreen.

I happened to forward a claim for my car windscreen last year in November 2015, I am as shocked as I have just heard that, my cover does not cover windshield and windows, which is still part of the same vehicle I have insured, what they telling today after they have said it will only take two weeks, and subsequently said it will take thirty days to to finalise the claim and they will send me a list of suppliers or class fitters, then I will choose which one I prefer, now the story has changed I got a phone. Call from this charlse woman telling me that my claim was invalid because of the the nature of of the incident that led to my windscreen to be cracked, they only consider if iwas involved in an accident, and they telling me about the fifty percent less value what ever that means, but in short I got dubbed and and *****ed by prime Meridian Direct. I should have known that when something sounds too good to be true stay away from it. Now they passing the buck, I must repair my own windscreen, but I have an insurance how great. I will not let this go I will expose them even if it means spending my last hard earned penny. Their arrogance screams Bad service,taking advantage.