WR
Wilma R
1 reviews | Active since Oct 2019
17 Oct 2025, 17:59
I have car insurance...
I have car insurance with them for almost 2years just to find out to day they never updated our number plates or have our address and I did send all the info to them
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
18 Oct 2025, 16:15Hello Wilma Rudolph, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply18 Oct 2025, 16:15
Official
Hello Wilma Rudolph, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
22 Oct 2025, 13:53Hello Wilma R,
Thank you for taking the time to share your concerns with us.
We understand how concerning it can be when your policy details do not reflect the most recent updates. At Prime, we are committed to delivering excellent service and ensuring that our clients feel valued and supported. We can confirm that the vehicle registration number has now been updated since your post.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply22 Oct 2025, 13:53
Official
Hello Wilma R,
Thank you for taking the time to share your concerns with us.
We understand how concerning it can be when your policy details do not reflect the most recent updates. At Prime, we are committed to delivering excellent service and ensuring that our clients feel valued and supported. We can confirm that the vehicle registration number has now been updated since your post.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team